Customer Intelligence Consulting, LLC provides a full
range of results-driven solutions for companies of all sizes
and industries that help you build great customer
experiences. Here are some of the things we have done
for our customers:

• Vision, strategy and business plan to redesign a customer's call
center experience that cultivates premium value and customer loyalty.

• Developed and managed efficient, cost-effective, and user friendly
customer feedback process that provided actionable data and key
business metrics

• Created robust service delivery customer action plans to ensure a
maniacal focus on customer satisfaction and loyalty

• Led and managed the consolidation of a centralized customer service
resolution contact center for enhanced savings and customer satisfaction

• Developed and launched a standard customer feedback and service
issue database that ensured data consistency on a global basis

• Created robust internal and external marketing and communication
materials promoting customer satisfaction initiatives and accomplishments

• Provided analysis, action plans and training for VIP Service Desk

• Created and executed key decision maker satisfaction and loyalty study
on a global basis

• Consulted with clients on customer metrics and service level agreements

• Conducted personalized client satisfaction and needs interviews for a
Fortune 100 company that helped shaped annual goal account management
servicing strategy