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Our
Company
Customer Intelligence Consulting,
LLC is a strategic
customer experience consulting firm. Our focus is entirely
on the customer. We help companies get the feedback
they need from their customers and translate it into solutions
that transform their businesses. From employee tools and
training to customer programs and initiatives, we help
companies of all sizes develop, enhance, and deliver great
customer experiences.
Our Approach: The Customer I Model
Our approach to the customer experience is simple. It's all about
helping you see your business through your customers' eyes and then
addressing their needs through tailored services that are:
Innovative
Development and implementation of customer listening tools and
service performance metrics. We help you develop the standards,
metrics and monitoring tools that allow you to get your customers'
feedback and continually measure your performance.
Insightful
Analysis of customer feedback and translating it to customer service
plans that will shape your business. We assist you in analyzing
customer metrics, data and feedback to identify trends and issues that
impact your delivery, allowing you to tailor your service to meet your
customers' needs.
Invaluable
Creation and execution of initiatives that will increase your customers'
satisfaction and loyalty. We help you develop and implement solutions
that build distinct, branded customer experiences.
What are the benefits of the Customer I Model?
• Continual process of service quality measurement and enhancements
• Comprehensive programs of customer listening and feedback tools
• Service delivery tailored to each customer's needs and expectations
• Customers' concerns dealt with promptly and efficiently
• High quality standards and performance metrics
• Consistent service standards and evaluation methods
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